The technical staff at Crown is committed to the highest standard in Quality Control, Manufacturing, and Product Development.
Research and Development
Crown Technology was founded by a chemist and continues with a chemist at the helm of the company today. We combine chemistry with a drive to find an ever better solution to cleaning issues that have plagued cleaning enthusiasts for too long. We are constantly exploring a better way to do it—a way to clean better using less cleaning solution, less elbow grease and at a lower cost. Research is at the heart of our success.
Crown uses a balanced mix of basic and applied research that is coupled with product development.
- Our basic research is directed toward understanding fundamental scientific knowledge.
- Our applied research is directed toward understanding and discovering new scientific knowledge which supports product development and the customer’s cleaning process.
- Our product development is guided by customer needs, our core technologies, and our future vision of a clean, healthy home with more family time.
Quality Control and Manufacturing
Each Crown Custom Blends™ product has been rigorously tested, both in our science laboratory as well as in what we affectionately call our “home laboratory”. Crown Custom Blends™ are tested in homes just like yours, to ensure consistent performance that meets our high standard of effectiveness.
During the production process, Crown uses various physical property tests to ensure uniform quality and consistency.
Staff Development
Crown staff members are highly qualified scientists with extensive experience in chemistry, applied science, manufacturing and quality control.
Crown equips these professionals with state-of-the-art equipment and training.
ISO-Certified
ISO 9001 is a set of quality management requirements that is recognized around the world. ISO is a highly-prized certification that serves as a customer guarantee that quality is built directly into the production process. In being registered by a third-party accreditation body, Crown is held accountable for continued certification on a yearly basis via onsite audits. The auditor examines our quality management system and looks for evidence of continued compliance and continual improvement. Since we became registered to ISO 9001:2000 in May 2004, we have had zero nonconformances reported during these annual audits.
A quality management system that is ISO 9001-compliant benefits Crown and our customers in many ways. Some of these benefits are:
- assurance of a well-trained production crew
- increased top management responsibility and involvement
- a commitment to continual improvement and customer satisfaction
These benefits, along with numerous others, result in a final product that will constantly and consistently meet or exceed customer requirements and expectations. Crown Technology continually receives exceptional customer reviews. The solid foundation of quality, customer service, and continual improvement, provided via the ISO 9001 requirements, sets Crown Technology, Inc. apart from non-ISO registered organizations.
For more information on ISO 9001, please visit the American Society for Quality website at http://www.asq.org/learn-about-quality/iso-9000/overview/overview.html.